Terms of service

OVERVIEW

This website is operated by Vaquela. Throughout this website, the terms “we”, “us” and “our” refer to Vaquela.

Vaquela offers this website, including all information, tools and services available on it to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting this website and/or purchasing one of our products, you engage in our “Service” and agree to be bound by the following terms (“General Terms and Conditions of Sale”, “General Terms and Conditions of Sale and Use”, “Terms”), including the additional terms, conditions and policies referenced here and/or accessible by hyperlink. These General Terms and Conditions of Sale and Use apply to all users of this website, including but not limited to users who browse the website, vendors, customers, merchants and/or contributors of content.

Please read these General Terms and Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this website, you agree to be bound by these General Terms and Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, you must not access the website or use the services offered on it. If these General Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Terms and Conditions of Sale and Use.

Any new features and tools subsequently added to this store will also be subject to these General Terms and Conditions of Sale and Use. You can review the most recent version of the General Terms and Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Terms and Conditions of Sale and Use by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell you our products and services.

DELIVERY

All orders are prepared and shipped by our teams within 1 to 2 business days (excluding weekends and public holidays).

Vaquela delivers to the following countries: mainland France, the United States and the United Kingdom.

Our delivery times are between 5 and 8 business days.

Estimated total delivery time: 6 to 10 business days

Order preparation cut-off time: Monday to Friday: 5 p.m. (GMT+1, Paris time)

With each order placed, you will receive a confirmation email followed by a second email with your shipping confirmation including your order tracking number.

The choice of carrier may vary depending on the weight, quantity, product availability and order value, as well as the country of shipment.

Please feel free to contact us by email at contact@vaquela.com. Our customer service team will promptly send you your tracking number.

ARTICLE 1 – TERMS OF USE OF OUR ONLINE STORE

By accepting these General Terms and Conditions of Sale and Use, you declare that you have reached the age of majority in your country of residence and that you have given us your consent to allow any minor dependants in your care to use this website.

The use of our products for any illegal or unauthorised purpose is prohibited, and you must not, when using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).

You must not transmit worms, viruses or any code of a destructive nature.

Any breach or violation of these General Terms and Conditions of Sale and Use will result in the immediate termination of your Services.

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse access to services to anyone at any time, for any reason.

You understand that your content (excluding your credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our prior express written permission.

The headings used in this agreement are included for your convenience and will neither limit nor otherwise affect these Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this website is not accurate, complete or current. The content of this website is provided for information purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete and current sources of information. If you choose to rely on the content presented on this website, you do so at your own risk.

This website may contain certain historical information. Historical information, by its nature, is not current and is provided for information purposes only. We reserve the right to modify the content of this website at any time, but we have no obligation to update the information on our website. You agree that it is your responsibility to monitor changes to our website.

ARTICLE 4 – CHANGES TO THE SERVICE AND PRICES

The prices of our products may be changed without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content of the Service) without notice and at any time.

We will not be liable to you or any third party for any price change, suspension or discontinuation of the Service.

The applicable prices are those displayed when the order is confirmed; any price change has no effect on orders already confirmed.

ARTICLE 5 – PRODUCTS OR SERVICES (WHERE APPLICABLE)

Certain products or services may be available exclusively online through our website. These products or services may be available in limited quantities and may only be returned in accordance with our return policy.

We have made every effort to display as clearly as possible the colours and images of our products that appear in our store. We cannot guarantee that your computer screen will display colours accurately.

We reserve the right, but are not obliged, to limit the sale of our products or services to any person and in any geographical region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices may be changed at any time without prior notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any offer of a service or product made on this website is void where prohibited by law.

We do not guarantee that the quality of any products, services, information or other merchandise you have obtained or purchased will meet your expectations, or that any errors in the Service will be corrected.

ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

Accepted payment methods also include Diners Club, Discover and Shop Pay.

We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting you at the email address and/or billing address/telephone number provided when the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by merchants, resellers or distributors.

You agree to provide current, complete and accurate order and account information for all orders placed in our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.

For more details, please consult our Return Policy.

ARTICLE 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we exercise no monitoring, control or influence.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We will have no liability arising from or relating to the use of these optional third-party tools.

If you use the optional tools offered on the website, you do so at your own risk and discretion, and you should review the terms under which these tools are offered by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features on our website (including new tools and resources). These new features and services will also be subject to these General Terms and Conditions of Sale and Use.

ARTICLE 8 – THIRD-PARTY LINKS

Certain content, products and services available through our Service may include materials from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not required to examine or evaluate the content or accuracy of these websites, and we do not warrant or assume any responsibility for any content, website, product, service or other material accessible on or through these third-party websites.

We are not responsible for any harm or damage related to the purchase or use of goods, services, resources, content or any other transaction carried out in connection with these third-party websites. Please read third parties’ policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding these third parties’ products must be directed to those third parties.

ARTICLE 9 – USER COMMENTS, SUGGESTIONS AND OTHER SUBMISSIONS

If, at our request, you submit specific content (for example, to enter contests), or if, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise (collectively, “comments”), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any medium any comments you send us. We are not and will not be required (1) to maintain the confidentiality of comments; (2) to pay compensation to anyone for any comments provided; or (3) to respond to comments.

We may, but have no obligation to, monitor, edit or remove content that we consider, at our sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property rights or these General Terms and Conditions of Sale and Use.

You agree to write comments that do not violate third-party rights, including copyright, trademarks, privacy, personality rights or other personal or proprietary rights. You also agree that your comments will not contain unlawful, defamatory, offensive or obscene content, nor will they contain computer viruses or other malicious software that could in any way affect the operation of the Service or any associated website. You may not use a false email address, pretend to be someone you are not, or attempt to mislead us and/or third parties about the origin of your comments. You are entirely responsible for all comments you post and their accuracy. We assume no responsibility and accept no liability for any comments posted by you or any third party.

ARTICLE 10 – PERSONAL INFORMATION

The submission of your personal information through our store is governed by our Privacy Policy.

ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be information on our website or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any error, inaccuracy or omission, and to change or update information or cancel orders if any information in the Service or on any associated website is inaccurate, at any time and without prior notice (including after you have placed your order).

We are not required to update, amend or clarify information in the Service or on any associated website, including but not limited to pricing information, except as required by law. No specified update or refresh date in the Service or on any associated website should be taken to indicate that the information in the Service or on any associated website has been modified or updated.

ARTICLE 12 – PROHIBITED USES

In addition to the prohibitions set out in the General Terms and Conditions of Sale and Use, you are prohibited from using the website or its content: (a) for unlawful purposes; (b) to encourage third parties to perform or participate in unlawful acts; (c) to violate any applicable law or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone based on sex, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or could be used to compromise the functionality or operation of the Service, any associated or independent website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape the web (or any other resource); (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security measures of our Service, any other website or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

ARTICLE 13 – WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee or represent in any way that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not guarantee that the results that may be obtained through use of the Service will be accurate or reliable.

You agree that, from time to time, we may remove the Service for indefinite periods or cancel the Service at any time without notifying you beforehand.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. Products are supplied in accordance with the applicable statutory warranties. Under French law, you benefit from the statutory guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code), which cannot be excluded. We do not guarantee that the website will be uninterrupted or error-free, but this reservation does not apply to the statutory warranties covering the products sold.

Vaquela (ALTOS BRIDGE LLC), partners, service providers, subcontractors and supplier cannot under any circumstances be held liable for any injury, loss, claim or direct, indirect, incidental, punitive, special or consequential damages of any kind, including but not limited to loss of profits, revenue, savings or data, replacement costs or any similar damages, whether in contract, tort (including negligence), strict liability or otherwise, arising from your use of any service or product from this Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any error or omission in any content, or any loss or damage of any kind arising from use of the Service or any content (or product) posted, transmitted or otherwise made available through the Service, even if you have been advised of the possibility of such damages. Our liability is limited to the maximum extent permitted by law, without prejudice to the statutory warranties, which remain fully applicable. With regard to consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

ARTICLE 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Vaquela (ALTOS BRIDGE LLC), partners, service providers, subcontractors and supplier against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising from your breach of these General Terms and Conditions of Sale and Use or the documents they reference, or your violation of any law or third-party rights.

ARTICLE 15 – SEVERABILITY

If any provision of these General Terms and Conditions of Sale and Use is determined to be unlawful, void or unenforceable, that provision may nevertheless be enforced to the fullest extent permitted by law, and the unenforceable portion will be considered severed from these General Terms and Conditions of Sale and Use. Such severance will not affect the validity and enforceability of the remaining provisions.

ARTICLE 16 – TERMINATION

The obligations and liabilities incurred by the parties before the termination date will remain in effect after termination of this agreement for all purposes.

These General Terms and Conditions of Sale and Use remain effective unless and until terminated by either you or us. You may terminate these General Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.

If we determine, at our sole discretion, that you have failed, or if we suspect that you have been unable, to comply with the terms of these General Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without prior notice, and you will remain liable for all amounts due up to and including the termination date, and/or we may deny you access to our Services (or any part of them).

ARTICLE 17 – ENTIRE AGREEMENT

Any failure by us to exercise or enforce any right or provision of these General Terms and Conditions of Sale and Use will not constitute a waiver of that right or provision.

These General Terms and Conditions of Sale and Use, or any other policy or operating rule we publish on this website or in relation to the Service, constitute the entire understanding and agreement between you and us and govern your use of the Service, replacing all prior and contemporaneous communications, proposals and agreements, whether oral or written, between you and us (including but not limited to any previous version of the General Terms and Conditions of Sale and Use).

Any ambiguity in the interpretation of these General Terms and Conditions of Sale and Use must not be interpreted against the drafting party.

ARTICLE 18 – GOVERNING LAW

These Terms are governed by French law. The consumer may bring proceedings, at their discretion, before the courts of their place of residence. The conditions of sale of the products are governed by the General Terms and Conditions of Sale, which prevail over these Terms in the event of a conflict.

ARTICLE 19 – CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE AND USE

You can review the most recent version of the General Terms and Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these General Terms and Conditions of Sale and Use by posting updates and changes on our website. It is your responsibility to visit our website regularly to check for changes. Your continued use of or access to our website following the posting of any changes to these General Terms and Conditions of Sale and Use constitutes acceptance of those changes.

ARTICLE 20 – CONTACT DETAILS

Store: Vaquela, published by ALTOS BRIDGE LLC

Address: 1603 CAPITOL AVE STE 413 E239 CHEYENNE, WY 82001

Email: contact@vaquela.com

The website is hosted by: Shopify Inc. Address: 151 O'Connor Street Ground Floor, Ottawa, Ontario, K2P 2L8, Canada. Telephone: 1-888-746-7439. Information concerning the collection and processing of personal data (policy and declaration) is provided in the website’s personal data policy.

The website accessible at the following URL: https://vaquela.com/ is operated in accordance with French legislation. Use of this website is governed by these general terms and conditions. By using the website, you acknowledge that you have read and accepted these terms. They may be modified at any time and without prior notice by Vaquela (ALTOS BRIDGE LLC).